Privacy Policy

Who we are

This website is operated by David Crymble & Sons Ltd (“we”, “us”, “our”), independent family funeral directors and memorial masons, with funeral homes at 330–332 Woodstock Road, Belfast BT6 9DP and 139 Upper Lisburn Road, Finaghy, Belfast BT10 0LH. We are the “data controller” for the personal information described in this policy. You can contact us any time on (028) 9066 7784 or at [email protected].

Information we collect

We only collect information we genuinely need to help you. Depending on how you use our services, this may include:

• Contact & enquiry details — your name, phone number, email and message when you contact us, request a call back, ask for an estimate or make an enquiry.
• Funeral & memorial arrangements — details you provide about a loved one and their funeral, memorial or floral tribute so we can carry out your wishes.
• Payment information — when you pay online, card payments are processed securely by our payment provider (Stripe). We do not see or store your full card number.
• Planning-ahead & wishes — information you choose to record about your own funeral wishes or a pre-paid plan.
• Website usage — basic, privacy-respecting analytics about how our site is used (see “Cookies & analytics” below).

How we use your information

We use your information to:

• respond to your enquiries and provide the funeral, memorial and related services you ask for;
• take payments and issue receipts and invoices;
• keep records required for the proper running of our business and to meet legal and regulatory obligations;
• improve our website and the guidance we offer.

We will never sell your information, and we do not use it for intrusive marketing.

Our lawful basis

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on: performance of a contract (to arrange the services you request); our legitimate interests (to run our business, respond to enquiries and keep proper records); legal obligation (where the law requires us to keep certain records); and, where relevant, your consent (which you can withdraw at any time).

Sharing your information

We only share information where it is necessary to provide our services, and always with care. This may include trusted suppliers acting on our behalf — for example our secure payment provider, stone masons, florists, celebrants and clergy, cemeteries and crematoria, and IT/hosting providers. We may also disclose information where we are required to by law. We do not share your information with anyone else for their own purposes.

Cookies & analytics

Our website uses a small amount of essential functionality and privacy-respecting analytics to understand how the site is used so we can improve it. We do not use invasive advertising trackers. You can control or delete cookies through your browser settings at any time.

How long we keep it

We keep personal information only for as long as necessary for the purposes above, to meet our legal and regulatory obligations, and to resolve any queries. When it is no longer needed, we securely delete or anonymise it.

Your rights

You have the right to ask us to: give you a copy of the information we hold about you; correct anything that is inaccurate; delete information where there is no longer a reason to keep it; restrict or object to certain uses; and receive certain information in a portable format. To exercise any of these rights, please contact us on (028) 9066 7784 or [email protected] and we will respond promptly.

Complaints

We hope you will always be happy with how we handle your information. If you have a concern, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date above. This policy is provided for general information and does not form part of any contract.